ORBIT FAQs
Work Email Address
The Retirement Systems Division requires a personal email address so that you are able to receive important notifications, including security verifications, password and username changes, account edits or updates, and other information.
Using your work email can cause the following issues or delays:
- If you retire or leave employment, you will not have access to retirement notifications.
- If your place of work changes their email address, (.com to a .org or .net), you will not be able to receive notifications.
- If your place of work has strong firewalls or doesn’t have the Retirement Systems Division listed on their safe list, you will not receive notifications.
- If you try to change your email address but do not remember your username or password, you will not receive your security clearance information unless you have access to your email address on record.
If you are using a work email address to access ORBIT, it is important that you change it to your personal email address as soon as possible. If you find that you no longer have access to the email address used to login to your ORBIT account and need to make a change, but cannot make the change through the current security measures in place, an Affidavit of Identity will be required and is attached for your convenience. The Affidavit of Identity can be emailed to nc.retirement@nctreasurer.com with AOI in the subject line. Upon receipt, a Counselor will review, approve and change your email to the address you provide.
Outdated Personal Email Address
To find out if ORBIT lists your most current email, log into ORBIT and click on Maintain Personal Information. The email address is listed in the Personal Email Address section. If you find that you no longer have access to the email address used to login to your ORBIT account and need to make a change, but cannot make the change through the current security measures in place, an Affidavit of Identity will be required and is attached for your convenience. The Affidavit of Identity can be emailed to nc.retirement@nctreasurer.com with AOI in the subject line. Upon receipt, a Counselor will review, approve and change your email to the address you provide.
Personal Email Spam Blockers
If your personal email address in ORBIT is current. but you still do not receive our emails, please check your spam folder. To avoid our emails being labeled as spam, add Webmail@nctreasurer.com as a contact to your address book or "safe senders" list. Your email provider should have instructions about how to add emails to your address book or your safe senders list.
In order to have the option to receive your security code by text message, you must have a mobile phone number in your account.
It's easy to add your mobile number to your profile. Simply log into ORBIT, click on the Maintain Personal Information tab and update your profile.
What you need to consider:
- You will need a mobile phone number in your profile that accepts SMS text messages (some VOiP phones are not SMS text compatible).
- Text messaging rates may apply If you do not have a high volume or unlimited text plan.
- You will need your personal email address on file. If you do not have your mobile phone, we can send the security code to your email address on file.
We have discovered that some members share an email address. For security reasons, we do not allow multiple members to register in ORBIT using the same email address. If you are unaware of anyone using your email address, please keep in mind that it does not have to be continuously used in order to be entered into our system. For example, if a friend or relative wrote the email down on a form once, or entered it into ORBIT, it would be recorded in our system. You may have also assisted a parent or child with a form, listing your own email address in the contact information. If an updated email was never subsequently provided, we would still have your email address on record for that person.
You may enter a different email into ORBIT in order to successfully register or contact us at nc.retirement@nctreasurer.com using "ORBIT HELP - Email" in the subject line.
If your computer is set up to automatically delete cookies each time you sign out, you will always receive a device registration message. Cookies are used to help identify returning users to our website, which is required to maintain proper security. If you are trying to login from a computer at work, your organization may have their system set up to delete cookies and clear the cache each night.
User Names cannot be modified once submitted. If you have forgotten your User Name, you will need to go through the steps for recovery listed on the ORBIT login page, as we are unable to provide that information.
Your security questions and answers can be emailed to you by a Member Services Counselor after your identity has been confirmed through an Affidavit of Identity. You may send your Affidavit of Identity to nc.retirement@nctreasurer.com or by fax (919) 855-5800. Once your identity is confirmed, we can email the information to you or we can confirm by phone (919) 814-4590
To confirm that your answers match our records, please request that a Member Services Counselor email you your security questions and answers by sending an email to nc.retirement@nctreasurer.com, using "ORBIT HELP - Security Answer" as the email subject. If you discover that our records and your answers match, please contact us at nc.retirement@nctreasurer.com, using "ORBIT HELP - Security Answer" as the email subject. We will need to further research the problem. Though not required, providing screenshots of the security question email and of your ORBIT screen will help Member Services' staff pinpoint the problem, allowing us to assist you more quickly.
To maintain the security of your account, answers to security questions cannot be changed after being entered into ORBIT.
This can happen if the incorrect username is accidentally entered. Please use the "Forgot User Name" process to confirm the User Name you entered is accurate.
Currently, for the service purchase service credit to be used in your custom calculation, you must enter a whole number is the field labeled "Estimated Service Credit Years You are Planning to Purchase."
Because each employer reports payroll differently, our system is not always able to capture the most up-to-date average final compensation information. The average final compensation is the average of your four highest paid years (48 months), based on the payroll records we receive from your employer. If you use the estimators found on the ORBIT login page, you can input your own information. which, in some cases may be more accurate than the information we have in ORBIT at the time
Once you are within a year of your retirement. a manual estimate calculation can be done. To start this process. call (919) 814-4590 or email us at nc.retirement@nctreasurer.com and request a Form 309. If you would like more information on how the calculation is done, you can look in the appropriate retirement system handbook located on myNCRetirement.com.
Remember, the estimators in ORBIT are meant to be used as a general source of information for retirements, transfer benefit and service purchase calculations.
The forms we provide online allow users to type in their information versus completing a printed copy manually. The legibility of a typed form reduces the possibility of confusion or misunderstanding, resulting in a shorter processing period and fewer errors.
All forms are in a PDF format that will open on any computer or device with a PDF Reader application. If you have Adobe Acrobat Reader installed on your computer, you will need to select the Fill & Sign tool in order to fill out the form prior to printing. In some cases, you may need to save your file to your computer or device and reopen before the edit and text tools will be available.
The best way to work with all form is to log into your ORBIT account. Accessing forms through your ORBIT account will automatically fill in your name and basic information. Whenever possible, fill out the rest of the form on your computer or device and then print a completed form. The Guides supplied with each form are for your information and each form should be signed and submitted according to the form instructions