How-To Videos | ORBIT Help

These videos will guide you through common questions when accessing your ORBIT account.

How to log in to your ORBIT account

This video explains how to access your personal, secure ORBIT account. This self-service portal allows you to track and manage your #myNCRetirement.

Did you forget your ORBIT User Name?

This video details the steps to take if you have forgotten your ORBIT account User Name. This self-service portal allows you to track and manage your #myNCRetirement account.

Did you forget your ORBIT password?

This video details the steps you need to take to recover your ORBIT account password. This self-service portal allows you to track and manage your #myNCRetirement.

Register a New Device to View your ORBIT account

This video details the steps required to register a new device to view your ORBIT account. This self-service portal allows you to track and manage your #myNCRetirement. If you are viewing your account on a new device, or if you recently cleared your history, you will need to register your device and confirm your access to ORBIT.

How to log in to ORBIT if you have multiple memberships

This video details how to log in to your ORBIT account if you have membership in more than one of the North Carolina Retirement Systems (i.e., TSERS and LGERS). This self-service portal allows you to track and manage your #myNCRetirement.

How to register for your ORBIT account

This video details the steps required to register a new ORBIT account. This self-service portal allows you to track and manage your #myNCRetirement. If you are a new employee, you should have access to your ORBIT account within one to two payroll cycles.

New User Registration for Retirees

This video walks through the steps for retirees who are new to ORBIT and need to register. This self-service portal allows you to track and manage your #myNCRetirement.

First-Time Log In for an Existing ORBIT User

This video demonstrates actions required for an existing ORBIT user logging in for the first time. This self-service portal allows you to track and manage your #myNCRetirement.