The easiest and most efficient way to reach the Retirement Systems is through your ORBIT account.  

The North Carolina Retirement Systems has Benefit Counselors available for questions during business days from 8:30 am -11:00 am and 12:30 pm – 4:00 pm EST. Our counselors are happy to meet you about your needs.  

  1. Log in to ORBIT  
  2. Select Reach a Counselor in the left navigation 
  3. Fill out the required information and submit  
  4. You will receive a confirmation email and a response from a counselor as soon as possible
  5. Our current response time is posted on


This page was last modified on 07/23/2024